Welcome to Trauma Club
Our Guidelines
Effective: 2025
We keep it real. Every product we offer is made with care and purpose. We don’t sell junk—but we also don’t do fake promises.
Here’s what you need to know.
At Trauma Club, we want to ensure that your shopping experience is smooth and satisfying. If you wish to return or exchange an item, please reach out to us through our contact page, and we’ll guide you through the process. We value your satisfaction and aim to resolve any issues swiftly.
Remember, proactive communication helps us serve you better! Be sure to check our FAQ section for more details on shipping timelines and return policies.
All Sales Are Final Because most of our items are made to order, we don’t offer refunds or exchanges unless something went wrong on our side. If your item arrives damaged, misprinted, or never shows up—we’ll fix it. Just reach out.
✅ What We WILL Replace:
Misprints (wrong design, cut, or color)
Items damaged in transit
Orders that never arrive (with proof)
You have 14 days after delivery to report a problem.
📧 Email us at support@traumaclubog.com with your order number and clear photos. We’ll take care of it.
❌ What We Can’t Replace:
Items ordered in the wrong size (check the size guide!)
Buyer’s remorse or changed your mind
Minor color differences due to screen display
Delays outside our control (shipping companies, customs, etc.)
📦 Shipping & Processing
Most orders are processed within 2–7 business days. Shipping times vary by location. You’ll get a tracking number when it ships.
We’re a small team—not Amazon. Thanks for your patience.
💬 Need Help?
If something’s wrong, reach out. We don’t ghost people.
Use the contact form or email us at support@traumaclubog.com
We value your participation in our community platform at Trauma Club. Every piece of feedback helps us grow. Whether it’s about a product or your shopping experience, we promise to listen and act where needed. Let’s work together to build a warm, supportive atmosphere for everyone.
Thank you for being a part of our journey!
TCOG COLLECTIVE.
Real people. Real pain. Real respect.